top of page
  • Writer's pictureMark Cullens

VR Soft Skills Training

VR Soft Skills Training

Virtual Reality (VR) technology has revolutionized the way soft skills training is delivered in various industries. With the ability to create immersive and interactive environments, VR offers a unique learning experience that goes beyond traditional methods. Soft skills, which encompass interpersonal and communication skills, can now be honed in a virtual setting, allowing for practical and realistic scenarios that promote active learning.

One of the key advantages of VR soft skills training is its ability to provide learners with a safe space to practice and receive feedback. In traditional learning environments, individuals often fear making mistakes or being judged by their peers. However, VR eliminates these barriers by enabling learners to engage in simulated situations where they can experiment with different communication techniques and observe the consequences of their actions. This hands-on approach not only increases confidence but also enhances the retention and transferability of acquired skills to real-world scenarios. Additionally, the immersive nature of VR training allows for a heightened sense of presence, where learners feel fully present in the virtual environment and are more likely to be emotionally engaged and invested in the learning process.

Women Learning in VR Meta Quest 2
Soft Skills in VR

What are Soft Skills?

Soft skills play a crucial role in the professional success of individuals across various industries. These skills refer to the personal attributes and abilities that enable effective communication, collaboration, problem-solving, and leadership. In today's highly interconnected and diverse work environments, possessing strong soft skills is more important than ever before. One of the primary advantages of developing soft skills is their transferability across different roles and industries. Regardless of the specific job or function, individuals with excellent soft skills are better equipped to navigate complex social dynamics, build productive relationships, and adapt to changing circumstances. Whether it is active listening, teamwork, time management, or emotional intelligence, these skills contribute to improved performance, increased job satisfaction, and enhanced career prospects. Moreover, soft skills are not only valued in professional settings but are also highly sought after in personal relationships and everyday interactions.

VR 'v' Traditional learning

Virtual reality (VR) training is gaining popularity as an innovative approach to soft skills development. Unlike traditional learning methods, VR offers a more immersive and interactive experience for learners. Through VR simulations, individuals can practice and refine their soft skills in a realistic virtual environment. This enables them to gain practical experience and confidence in dealing with real-life situations. Furthermore, VR training allows for repetitive and personalized learning, facilitating a deeper understanding of soft skills concepts and their application in various scenarios. By bridging the gap between theory and practice, VR training enhances the effectiveness and efficiency of soft skills development.In comparison, traditional learning methods often rely on theoretical teachings and passive learning techniques. Classroom lectures and role-playing exercises may provide a foundational understanding of soft skills, but they can fall short in terms of practical application. Traditional methods may lack the dynamic and experiential nature that VR training offers, limiting the ability to fully engage learners and replicate real-life scenarios. Additionally, traditional learning may be constrained by the availability of trainers and physical resources, making it more challenging to provide consistent and personalized training experiences. Embracing VR training over traditional methods can revolutionize soft skills development, empowering individuals to acquire and refine essential skills in a more immersive and efficient manner.

Typical Use Cases

VR technology has quickly become an innovative and effective tool for soft skills training in various industries. It brings a new dimension to traditional learning methods, offering a more immersive and engaging experience. Whether it's for culture and new hire onboarding, customer service, or new manager training, VR has proven to be highly beneficial.When it comes to culture and new hire onboarding, VR allows organizations to create virtual environments that can closely replicate the actual workplace. This enables new employees to familiarize themselves with the company's values, policies, and procedures in a realistic setting. Through interactive scenarios and simulations, they can experience firsthand how to navigate different workplace situations, fostering a sense of integration and confidence. Similarly, the use of VR in customer service training has shown remarkable outcomes. By immersing trainees in virtual scenarios, they can practice handling various customer interactions, ranging from simple inquiries to more complex situations. VR facilitates the development of essential skills like active listening, effective communication, and problem-solving, without the risk of real-life consequences. It allows trainees to learn from their mistakes, receive immediate feedback, and refine their responses, ultimately enhancing their overall customer service skills.

Culture & new hire onboarding

Culture and new hire onboarding play a crucial role in the success of any organization. Traditional methods often involve lengthy presentations and orientation sessions, which can be overwhelming for new employees. However, VR soft skills training offers a more immersive and engaging experience. By simulating real-life scenarios, new hires can easily understand and adapt to the organization's culture, values, and expectations. They can explore different situations, interact with virtual colleagues, and receive instant feedback, which enhances their learning experience. Moreover, VR allows new hires to adjust at their own pace, increasing their confidence and helping them feel more prepared for their roles.In addition to cultural assimilation, VR soft skills training can also address various aspects of new hire onboarding. It can help develop skills such as effective communication, teamwork, and problem-solving, which are essential for employees to excel in their roles. Through virtual simulations, new hires can practice handling difficult situations, collaborating with colleagues, and making informed decisions in a risk-free environment. This not only accelerates their learning process but also equips them with the necessary skills to contribute effectively to the organization from the start. Furthermore, VR training offers the flexibility to customize onboarding programs based on individual roles and responsibilities, ensuring that new hires receive targeted training that aligns with their specific needs.

Customer service

Customer service is a critical aspect of any business, as it directly impacts customer satisfaction and loyalty. In today's fast-paced digital era, where customers expect quick responses and personalized assistance, companies need to equip their customer service teams with the right skills. Virtual reality (VR) soft skills training offers an innovative solution to enhance customer service abilities. Through immersive simulations, customer service representatives can practice handling various scenarios, such as handling irate customers or resolving complex issues. VR training allows individuals to develop their communication, problem-solving, and conflict resolution skills in a safe and controlled environment without the risk of negative consequences. Moreover, VR soft skills training provides a unique advantage over traditional learning methods for customer service training. While traditional training often relies on role-playing exercises and theoretical knowledge, VR goes beyond by recreating realistic scenarios. This enables customer service representatives to experience and respond to different situations as if they were happening in real life. VR simulations can accurately depict the challenges and emotions that arise during customer interactions, allowing trainees to develop the empathy and emotional intelligence needed to address customer needs effectively. Additionally, the interactive nature of VR training enables trainees to receive instant feedback and guidance throughout the exercises, accelerating the learning process and ensuring continuous improvement

Empathy building

In today's fast-paced and technology-driven world, empathy is becoming increasingly important in various industries. Empathy building is a crucial aspect of soft skills training, as it allows individuals to develop a deeper understanding and connection with others. Virtual reality (VR) offers a unique and innovative approach to enhancing empathy skills.Through VR simulations, individuals can immerse themselves in realistic scenarios that replicate real-life experiences. This interactive and engaging training method enables learners to step into someone else's shoes, experiencing different perspectives and emotions. By doing so, they can develop a heightened sense of empathy, leading to improved communication and relationship-building skills.VR-based empathy building training programs can be applied to a wide range of use cases. From enhancing customer service interactions to fostering a more inclusive and supportive work culture, VR simulations provide a safe environment for individuals to practice empathy skills. Moreover, VR training can be particularly valuable in preparing managers for challenging conversations or helping employees navigate difficult situations with compassion and understanding.In conclusion, empathy building through VR has the potential to revolutionize soft skills training. By harnessing the power of virtual reality, organizations can create immersive and impactful learning experiences that promote empathy, understanding, and effective communication. The possibilities for VR-based empathy training are vast, and as technology continues to advance, we can expect even more innovative solutions in the future.

New Manager training

New Manager training plays a crucial role in grooming and developing individuals who are transitioning into leadership positions. It equips them with essential skills and knowledge to effectively lead and manage teams. These training programs aim to enhance their abilities in areas such as communication, delegation, conflict resolution, and decision-making.One key aspect of New Manager training is focusing on building strong team relationships. Managers are taught how to foster a positive working environment, establish trust among team members, and cultivate a sense of collaboration. They learn strategies to motivate and engage their team members, which ultimately leads to improved productivity and employee satisfaction. Additionally, New Manager training often includes modules on effective goal setting, time management, and prioritization, enabling managers to align team objectives with organizational goals and drive success.

Crisis communication & difficult conversations

Navigating crisis situations and engaging in difficult conversations are essential skills in any professional setting. With the advent of virtual reality (VR) technology, the opportunity to train and enhance these skills has become more accessible and effective. VR soft skills training offers a unique and immersive learning experience that allows individuals to practice and sharpen their crisis communication abilities.In crisis situations, it is crucial to remain calm, think on your feet, and convey information effectively. VR training simulations provide a safe and controlled environment where individuals can experience high-pressure scenarios and develop the necessary skills to handle them. By simulating realistic crisis situations, users can learn how to make quick and well-thought-out decisions, communicate with confidence, and manage emotions under pressure. The interactive nature of VR allows individuals to engage in difficult conversations, practicing active listening, empathy, and assertiveness, all of which are essential skills for resolving conflicts and mediating challenging situations.

A man try Bodyswaps on PICO 3 PRO
Exploring Soft Skills in VR

Coaching: Feedback & performance review

When it comes to coaching employees on feedback and performance review, virtual reality (VR) training has emerged as a powerful tool. With VR, employees can engage in realistic simulations that mimic real-life scenarios, providing a safe environment to practice and receive feedback. This immersive experience allows individuals to develop the necessary skills and confidence to provide constructive criticism and effectively evaluate their colleagues' performance. By providing a virtual platform for coaching, VR can enhance the quality of feedback and performance reviews, ultimately leading to improved employee development and organizational growth. One of the key advantages of using VR for coaching is the ability to provide personalized and tailored feedback. Through VR simulations, employees can receive immediate feedback based on their actions and decisions within the virtual environment. This real-time feedback allows individuals to identify areas for improvement and make adjustments in a timely manner. Moreover, VR enables coaches to provide targeted guidance and support, ensuring that the feedback provided is specific, actionable, and aligned with the individual's unique needs and goals. This personalized approach to coaching can foster a culture of continuous learning and professional growth within an organization.

A learner using Meta Quest 2
Immersion helps stimulate emotions

Further Reading

  1. Virti Insights: The Benefits of Improving Soft Skills Using Virtual Reality - Virti Insights

  2. Deloitte Insights: As New Approach to Soft Skill Development - Deloitte Insights

  3. TechTarget: How virtual reality can benefit soft skills training - TechTarget

  4. PwC: How virtual reality is redefining soft skills training - PwC

  5. ATD: Is VR the Solution for Soft Skills Training? - ATDRelated Websites

Similar Blog Posts

Author BIO

Mark Cullens is the founder of Digital Energy Group Ltd and brings 30 years of experience in marketing leadership. Working with immersive technologies s in the real world of Universities, Local Authorities and Colleges gives him a practical insight into the unique benefits and challenges of using VR and AR.

18 views0 comments


bottom of page